What can we help you with?

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Support

Refunds & Disputes Policy

When refunds may be available and how disputes are handled.

Support

Buyer & Swapper Protection Policy

Coverage, eligibility, claims process, and exclusions for Swopsee protection.

Support

Prohibited Items Policy

Items and listing types that are not allowed on Swopsee.

Support

Community Standards

Guidelines for respectful behaviour and safe use of Swopsee.

Getting started

What is Swopsee?

Swap, buy, and sell nationwide with minimal friction and high safety. Cardiff-first launch.

Getting started

How to create an account

Sign up with Apple, Google, or email and verify your account.

Getting started

Verifying your email address

When and how to verify your email; resend code; cross-tab verification on web.

Account

Setting up your profile

Username, photo, location (GPS or postcode), and interest categories.

Account

Why we ask for your location

How location helps with matching, delivery, and locker availability.

Account

Editing your account details

Change username, photo, location, and preferences.

Account

Logging in and out

How to sign in and sign out on app and web.

Account

Forgot password or can't log in

Reset your password and troubleshoot login issues.

Account

Keeping your account secure

Passwords, security tips, and not sharing verification codes.

Listings

How to list an item

Overview of manual listing and importing from Vinted.

Listings

Listing photos and description

Taking photos, writing titles and descriptions, and condition.

Listings

Choosing category and condition

Categories, condition grades, and size where relevant.

Listings

Choosing delivery options for your listing

In-person, locker, courier, and HQ verification when creating a listing.

Listings

Enabling Buy Now on your listing

When Buy Now is available (native items) and how to set a price.

Listings

Importing a listing from Vinted

Paste a Vinted URL to import images, title, and details; add Swopsee-specific options.

Listings

Vinted import not working

Invalid URL, listing not public, or scraping failed—what to do.

Listings

Editing or deactivating a listing

Edit or deactivate your listing from the item page.

Listings

Listing quality and standards

Good photos, honest descriptions, and link to community standards.

Browsing

Browsing the shop

Grid view, filters, categories, and search.

Browsing

Using swipe view (app)

Swipe right for interested, left to skip, up for item details.

Browsing

Search and filters

Search box, category, location, delivery type, and condition filters.

Browsing

Understanding item detail pages

Photos, owner, SwapCreds, delivery options, Swap / Offer / Buy buttons.

Browsing

Native vs imported listings

What 'imported' means; swap/offer only for imported; Buy Now only on native.

Browsing

Liking and saving items

How likes work and where to find your saved items.

Transactions

How swapping works

Item-for-item swap, choosing your item, delivery, and moving to chat.

Transactions

Making an offer

Offer a different item or terms on native items; optional message.

Transactions

Buying an item (Buy Now)

When Buy Now is available, price, delivery selection, and payment.

Transactions

Choosing which item to swap

Pick from your listings or add a new item to offer.

Transactions

Reviewing your transaction before sending

Item, swap/offer, delivery, fees; confirm or edit before sending.

Transactions

What happens after you send a request

Session created, other user notified, chat thread, and next steps.

Transactions

Counteroffers and negotiation

Accept, reject, or counter; change delivery or terms in chat.

Delivery

Delivery options overview

In-person, locker, courier, HQ verification; when each applies.

Delivery

In-person meetups

Safe meeting points, choosing a location, agreeing time and place.

Delivery

Safe meeting points

What they are, Cardiff emphasis, and how they're suggested.

Delivery

Using lockers for drop-off or collection

How to choose a locker, pricing, booking, and pickup instructions.

Delivery

Courier delivery

Entering address, pricing, tracking, and who ships.

Delivery

Swopsee HQ verification

What it is, premium fee, seller sends to HQ, we verify and ship to buyer.

Delivery

Delivery when you Buy Now

Choosing delivery directly; no chat; payment then confirmation.

Delivery

Agreeing delivery in chat

How delivery is chosen and confirmed for swaps and offers.

Delivery

Tracking your order or swap

Where to see status, tracking links, locker and HQ updates.

Chat

Messages and your inbox

Inbox list and conversation threads.

Chat

Chat during a swap or offer

Negotiation, delivery, acceptance, and system messages.

Chat

When is a chat created?

Swap or offer creates a chat; Buy Now does not.

Payments

When you pay on Swopsee

No payment for in-person swap; pay for locker, courier, HQ, or Buy Now.

Payments

Payment methods

Cards via Stripe; saving payment methods; where to manage.

Payments

Fees on Swopsee

Item price, delivery fees, HQ verification, and any service fees.

Safety

What are SwapCreds?

Trust and reputation; where they're visible; how they're updated.

Safety

Staying safe on Swopsee

Safe meetups, public places, and keeping payment on-platform.

Safety

Reporting a user or listing

How to report and what we do with reports.

Account

Your order and swap history

Where to see past orders and swaps.

Account

Likes and follows

Liked items and following other users.

Account

Notifications

Push (app), browser (web); what we notify and how to manage.

Account

Deleting your account

How to request account deletion and data retention.

Platform

Swopsee on app and web

App (iOS/Android), mobile web, and desktop; differences where relevant.

Platform

Cardiff-first and nationwide rollout

Launch focus and what non-Cardiff users see.

Platform

Supported browsers

Recommended browsers for web; cookies and session.

Troubleshooting

I can't log in

Email verification, password reset, and clearing cache.

Troubleshooting

My listing isn't showing

Draft vs published, moderation, and search delay.

Troubleshooting

Payment failed or declined

Card issues, retry, and trying a different method.

Troubleshooting

Messages or chat not loading

Refresh, app vs web, and when to contact support.

Troubleshooting

Delivery fee different from expected

How locker, courier, and HQ fees are calculated.